I AM
IAN MILBY
I AM
HOSPITALITY
BIOGRAPHY
Ian Milby attended Denver Campus of Johnson and Wales University where he obtained his Bachelor of Science in Hotel and Lodging management, Where he graduated Cum Laude with a impressive 3.52 GPA. Ian is known for being a creative hospitality professional, with strong people skills, writing skills, excellent communication and full of guest services experience. He is a results-driven achiever and effective team leader, with exceptional interpersonal skills. Ian is an exceptionally motivated self-starter and creative problem solver. He works hard and enjoys a challenge. Ian currently is a Front Desk Supervisor for the Radisson Denver-Aurora Hotel owned and operated by the Pandey Hotel Corporation based in Aurora, Colorado.
AWARDS & CERTIFICATIONS
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Radisson Yes I Can!™ Training & Certification - August 2019
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Certified Hospitality Department Trainer (CHDT®) - August 2019
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Certified in the Heart of Hospitality - April 2019
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ServSafe Alcohol Training & Certification - June 2018
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ServSafe Allergen Training & Certification - June 2018
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CAP (Community Awareness Program Training & Certification - March 2018
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CVENT Supplier Network Student Certification – January 2017
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CHIA® Certification, Certification in Hotel Industry Analytics – December 2016
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American Hotel & Lodging Educational Foundation Scholarship – August 2017, August 2018
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Boettcher Foundation Scholarship, - May 2016, May 2017
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CGSP® Certification, Certified Guest Service Professional
– July 2016
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VISIT Denver Convention & Visitors Bureau Scholarship - June 2015, June 2016, June 2017
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Anschutz Scholars Scholarship - May 2015
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Ian James Wallace Memorial Scholarship - April 2014
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Johnson & Wales Academic Scholarships– February 2014
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Colorado DECA, Restaurant & Food Service Management, State Completion – October 2014
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ProStart Management Competition - March 2013
COMMUNITY SERVICE
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Pie In The Sky, Project Angel Heart - November 2018
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Project Homeless Connect, Mile High United Way – November 2018
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Food Bank of the Rockies – May 2016 to November 2017
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Denver Rescue Mission – November 2016 to November 2017
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Student Ambassador, Johnson & Wales, Job & Career Fair - 2015 to 2016
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JHOP (Johnson & Wales Hospitality Professionals) - 2014 to 2018
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9News Health Fair Non-Medical Volunteer - 2014 to 2018
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Smoky Hill High School, Thanksgiving Food Drive - 2010 to 2014
PROFESSIONAL EXPERIENCE
Radisson Hotel Group / The Pandey Hotel Corporation
Front Desk Supervisor
03/2021 to Present | Aurora, Colorado USA
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Supports the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level.
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Supervises the front office team fostering a culture of growth, development and performance within the department.
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Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution.
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Builds and maintains effective working relationships with all key stakeholders.
Radisson Hotel Group / The Pandey Hotel Corporation
Training Facilitator
08/2019 to 03/2021 | Aurora, Colorado USA
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Identifies internal and external training programs to address competency gaps for members of the Guest Services team.
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Facilitates learning through a variety of delivery methods including classroom instruction, Online training, and on-the-job coaching.
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Tracks and reports on training outcomes of the guest service team.
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Organizes, develops or source training programs to meet specific training needs of the guest services team.
Radisson Hotel Group / The Pandey Hotel Corporation
Guest Services Agent
03/2019 to 08/2019 | Aurora, Colorado USA
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Answers guest inquiries and provided information regarding hotel services and amenities.
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Resolves sources of dissatisfaction and implements processes to prevent future service obstacles.
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Assist guests with check-ins, account inquiries and any additional services needed.
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Responds to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
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Utilizes creativity and effective communication skills to manage guest relations during a 5 day plumbing crisis.
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Took initiative by improving guest experience through creation of new printed marketing materials.
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Assisted local law enforcement to catch a perpetrator of credit card fraud. (He had been responsible for at least $20K in credit card fraud).
Johnson & Wales University
Office Assistant, College of Hospitality Management
09/2017 to 05/2018 | Denver, Colorado USA
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Conducted administrative duties including greeting students at the front desk, answering phones, and organizing documents.
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Assisted faculty members by coordinating their schedules and quickly completing their administrative requests.
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Answered incoming calls and messages and responded in a professional manner.
PORTFOLIO
MARKETING PLAN
This was a marketing plan for the Ben & Jerrys which is a subsidiary of Unilever. In this unique plan, was to assist in the development of advertising and marketing for Ben & Jerry's Scoop Shops specifically a purposed location in Downtown Denver.
WEDDING BINDER
This wedding planning binder could be used for any couple who are planning their dream wedding. In this project, I had the opportunity to plan the entire wedding from the ceremony also including reception with all the details and logistics associated for a dream wedding anyone could want.
CERTIFICATIONS
