I AM

IAN MILBY

I AM

HOSPITALITY

 

BIOGRAPHY

Ian Milby attended Denver Campus of Johnson and Wales University where he obtained his Bachelor of Science in Hotel and Lodging management, Where he graduated Cum Laude with a impressive 3.52 GPA. Ian is known for being a creative hospitality professional, with strong people skills, writing skills, excellent communication and full of guest services experience. He is a results-driven achiever and effective team leader, with exceptional interpersonal skills. Ian is an exceptionally motivated self-starter and creative problem solver. He works hard and enjoys a challenge. Ian currently is a Front Desk Supervisor for the Radisson Denver-Aurora Hotel owned and operated by the Pandey Hotel Corporation based in Aurora, Colorado.

 

  

AWARDS & CERTIFICATIONS

  • Radisson Yes I Can!™ Training & Certification - August 2019

 

  • Certified Hospitality Department Trainer (CHDT®) - August 2019

  • Certified  in the Heart of Hospitality  - April 2019

  • ServSafe Alcohol Training & Certification - June 2018

  • ServSafe Allergen Training & Certification - June 2018

  • CAP (Community Awareness Program Training & Certification     - March 2018

  • CVENT Supplier Network Student Certification – January 2017

  • CHIA® Certification, Certification in Hotel Industry Analytics – December 2016

  • American Hotel & Lodging Educational Foundation Scholarship – August 2017, August 2018

  • Boettcher Foundation Scholarship, - May 2016, May 2017 

  • CGSP® Certification, Certified Guest Service Professional

       – July 2016

  • VISIT Denver Convention & Visitors Bureau Scholarship - June 2015, June 2016, June 2017

  • Anschutz Scholars Scholarship - May 2015

  • Ian James Wallace Memorial Scholarship    - April 2014

  • Johnson & Wales Academic Scholarships– February 2014

  • Colorado DECA, Restaurant & Food Service Management, State Completion   – October 2014

  • ProStart Management Competition - March 2013 

COMMUNITY SERVICE

  • Pie In The Sky, Project Angel Heart  - November 2018

  • Project Homeless Connect, Mile High United Way    – November 2018

  • Food Bank of the Rockies – May 2016 to November 2017

  • Denver Rescue Mission  – November 2016 to November 2017

  • Student Ambassador, Johnson & Wales, Job & Career Fair  - 2015 to 2016

  • JHOP (Johnson & Wales Hospitality Professionals)   - 2014 to 2018

  • 9News Health Fair Non-Medical Volunteer - 2014 to 2018

  • Smoky Hill High School, Thanksgiving Food Drive   - 2010 to 2014

PROFESSIONAL EXPERIENCE

Radisson Hotel Group / The Pandey Hotel Corporation

Front Desk Supervisor

03/2021 to Present  | Aurora, Colorado USA

  • Supports the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level.

  • Supervises the front office team fostering a culture of growth, development and performance within the department.

  • Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution.

  • Builds and maintains effective working relationships with all key stakeholders.

Radisson Hotel Group / The Pandey Hotel Corporation

Training Facilitator 

08/2019 to 03/2021  | Aurora, Colorado USA

  • Identifies  internal and external training programs to address competency gaps for members of the Guest Services team. 

  • Facilitates learning through a variety of delivery methods including classroom instruction, Online training, and on-the-job coaching.

  • Tracks and reports on training outcomes of the guest service team. 

  • Organizes, develops or source training programs to meet specific training needs of the guest services team.

Radisson Hotel Group / The Pandey Hotel Corporation

Guest Services Agent

03/2019 to 08/2019  | Aurora, Colorado USA

 

  • Answers guest inquiries and provided information regarding hotel services and amenities.

  • Resolves sources of dissatisfaction and implements processes to prevent future service obstacles.

  • Assist guests with check-ins, account inquiries and any additional services needed.

  • Responds to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.

  • Utilizes creativity and effective communication skills to manage guest relations during a 5 day plumbing crisis. 

  • Took initiative by improving guest experience through creation of new printed marketing materials.

  • Assisted local law enforcement to catch a perpetrator of credit card fraud. (He had been responsible for at least $20K in credit card fraud).

Johnson & Wales University 

Office Assistant, College of Hospitality Management 

09/2017 to 05/2018 | Denver, Colorado USA

  • Conducted administrative duties including greeting students at the front desk, answering phones, and organizing documents.

  • Assisted faculty members by coordinating their schedules and quickly completing their administrative requests.

  • Answered incoming calls and messages and responded in a professional manner.

PORTFOLIO

 

MARKETING PLAN

This was a marketing plan for the Ben & Jerrys which is a subsidiary of Unilever. In this unique plan, was to assist in the development of advertising and marketing for Ben & Jerry's Scoop Shops specifically a purposed location in Downtown Denver.

WEDDING BINDER

This wedding planning binder could be used for any couple who are planning their dream wedding. In this project, I had the opportunity to plan the entire wedding from the ceremony also including reception with all the details and logistics associated for a dream wedding anyone could want.

CERTIFICATIONS

GET IN TOUCH

I'd love to hear from you

720.499.2000

 

Anonymous 

“Front desk service went above and beyond to accommodate my requests. Fantastic people!”

WHAT are PEOPLE SAYing...

 

FROM SOUR TO SUITE MAGAZINE

SUBSCRIBE TODAY!

This printed publication is free for members of the hospitality and tourism industry. 

Please mail proof indicating your relationship to the hospitality and tourism industry.

 

By submitting proof, you acknowledge that your “proof” is subject to verification.

Any verification that doesn’t meet the requirements will be subject to billing at normal subscription rates. 

Please note, all promotional codes expire within 30 days of being issued.

Promotional codes are subject to validation and verification.

 

Verification may include include items such as business card, and/or anything showing your name and your relationship to the hospitality and tourism industry.

Please note: If you are interested in a trial subscription contact Ian, for a exclusive promotional code. 

arrow&v
arrow&v
arrow&v

© Ian Milby, CHIA, CHDT, CGSP, CHH, 2020

Design by: Clementine by Design